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Freedom
of
Information
Act The
Optical
Bodies
Approved
Scheme
Welcome to the Publication Scheme for S H Harrold (1937) Ltd as required by the Freedom of Information Act 2000. Introduction This publication is a complete guide to the information routinely made available to the public by S H Harrold (1937) Ltd. It is a description of the information about our NHS services that we make publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness. How
much
will
it
cost?
The
publications
are
free
unless
otherwise
indicated.
Where
information
is
provided
at
cost,
the
charges
will
be
calculated
as
set
out
in
class
7. How
is
the
information
made
available?
The information within each class is available from this website or from any of our practices listed below. Your Rights to Information
Feedback If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the scheme, please write to: The Information Officer S
H
Harrold
(1937)
Ltd Classes
of
Information
All NHS information at S H Harrold (1937) Ltd is held, retained and destroyed within NHS guidelines. Our commitment to publish information excludes any information that can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. From 2005, individual classes are subject to exemptions, the main reasons being the protection of commercial interests and personal information under the Data Protection Act 1998. This scheme had been written in accordance with those exemptions. The information on this scheme is grouped into the following categories: 1.
Who
We
are
S H Harrold (1937) Ltd
Mr Ian Harrold
2.
Our
Services All our practices provide free NHS eye tests for those who are eligible. You may also be entitled to vouchers that can be used against the purchase of glasses or contact lenses if you require them. To find out if you are eligible for assistance please click here www.doh.gov.uk or alternatively ask for details in any of our practices. If you are not eligible for the NHS eye test, please contact your local practice for details of our current charges. To locate your local practice please see the list above or on the practices page of this website. Appointments for eye tests can be booked over the telephone, or by calling in to one of our practices listed above. Our opening hours are as follows:
There are some local variations to our hours so please telephone to confirm, before making a journey. 3. Financial and funding information For every eye test performed on behalf of the NHS a set fee of £18.85 is paid, this covers expenses such as the testers’ salaries, equipment costs and other store overheads. 4.
Regular
publications
and
information
for
the
public A complete set of information about optical and ocular conditions, eye tests, glasses and contact lenses can be found at www.harroldopticians.co.uk/faq.htm or at a number of other websites including www.college-optometrists.org . Some of this information is also available in patient leaflets; these are freely available from all our practices, listed as above. To request copies of these leaflets please contact your local practice. 5.
Complaints If you have a complaint about any of our products or services, we recommend that you first discuss this with the manager of the practice concerned. If the matter cannot be resolved in this way or you are unsatisfied with the response you receive, the matter should be referred to the Area Manager. A full copy of our complaints procedure is available on request from any of our practices and can be found in class 6 below. 6.
Our
policies
and
procedures Complaints
Procedure
It
is
the
aim
of
S H
Harrold
(1937)
Ltd
to
provide
all
our
patients
and
customers
with
a
first
class
standard
of
service. In the unusual event that a patient/customer has a grievance or complaint concerning a product or service offered, the matter should be brought to the attention of the Manager of the practice concerned at the earliest opportunity. Every endeavour will be made to resolve the problem, if however the matter is not resolved to the patients’ satisfaction, then the Area Manager should be informed. It may not be possible to contact the Area Manager immediately, but every effort will be made to secure a suitable conclusion within a reasonable period of time. Contact details for the Area Manager, will be provided to the patient/customer by the practice concerned. The Board of Directors may be contacted by letter at the following address: The
Managing
Director If no satisfactory result is achieved, then contact could be made with the following bodies: Optical Consumer Complaints Service at www.opticalcomplaints.co.uk Tel: 020 7261 1017 Association of British Dispensing Opticians at www.abdo.org.uk Tel: 020 7487 0770 General Optical Council at www.optical.org Tel: 020 7580 3898 Data
Protection S H Harrold (1937) Ltd has completed the necessary Notification with the Information Commissioner under the Data Protection Act 1998, for the necessary recording, holding and processing of personal data. All such data will be recorded, processed and released in accordance with the requirements of the Information Commissioner under the Data Protection Act 1998. Health
and
Safety
S H Harrold (1937) Ltd has adopted a Health and Safety policy for the protection of all our staff, customers, patients and other users of any of our premises. The company Health and Safety statement may be viewed at any of our practices, to obtain a copy please request this in writing from: The Information OfficerS H Harrold (1937) Ltd 130/131 High Street Uxbridge UB8 1JX 7.
This
publication
scheme In this class we will publish any changes we make to this publication scheme, the criteria on which our information management policies are made and a referral point for all enquiries regarding information management generally in practice. We will also publish any proposed changes or additions to publications already available. Cost
of
Information
For the most part, we will only charge for hard copies, or copies onto media. Charges are as follows and will be reviewed regularly.
Useful
Resources
Websites: Information Commissioner www.informationcommissioner.gov.uk NHS Freedom of Information www.foi.nhs.uk Lord Chancellors Department www.lcd.gov.uk Publications: NHS Openness Code www.doh.gov.uk/nhsexec/codemain.htm Freedom of Information Act 2000 www.hmso.gov.uk/acts/acts2000/20000036.htm Copyright: Material
available
through
this
publication
scheme
is
copyright
unless
otherwise
indicated.
Unless
expressly
indicated
to
the
contrary,
it
may
be
reproduced
free
of
charge
in
any
format
or
medium,
provided
it
is
done
so
accurately
in
a
manner
that
will
not
mislead.
Where
items
are
re-published
or
copied
to
others,
you
must
identify
the
source
and
acknowledge
copyright
status.
This
permit
does
not
extend
to
third
party
material,
accessed
through
the
scheme.
For
HMSO
guidance
notes
see
www.hmso.gov.uk/guides.htm
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questions
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